From the eOCLC Next Space Newsletter :an article by George Bishop, the Information Centre Manager, entitled "A Ripple Effect" I copied this passage:- "In 1995 we passed a local bond proposal to build a new middle school and a new “information center.” Our service-oriented reputation [involving InterLibraryLoans (ILL)] allowed us to make significant gains in both the budget process and have a voice in the“infrastructure” of the new facility. We used some of our bond money to acquire a new library automation system (Innovative Interfaces) with greatly expanded capabilities, a security system and a self-checkout system. Today, over 90 percent of all library checkouts are done through selfcheckout, and our students love it.
- Quality customer service is another key to success for our library. Our goal is to make the total customer experience satisfying, pleasurable and resulting in an end-product that meets or exceeds their expectations. Students should always feel welcome.
More..
Most notable services were:
- MP3 players available for patron checkout with a new downloadable audiobook program in place
- 52 computers on the technology island
- 30 wireless laptop computers
- Digital motion and still cameras for student checkout
- Laptops for student checkout
In order for small libraries to succeed, they need to think big. Here are some suggestions:
- Develop an innovative strategic and tactical plan. Work on one tactic at a time, and eventually, you will accomplish your goals.
- Network with other libraries, especially other library types (i.e., academic and public). School libraries can learn from other library successes.
- Make the most of your ILL capabilities.
- Purchase more electronic content and use local and state consortia, including your OCLC network.
- Consider adopting the customer service motto, “we want to serve you,” and mean it.
- Be more visible to your patrons by applying for library awards and grants.
- Ingrain your services into your patrons’ world so that they cannot live without you.
- Finally, promote your services. This seems simple, but otherwise students and faculty will not be aware of your expanded services."
These are really good ideas.







