The OCLC Newsletter

From the eOCLC Next Space Newsletter :an article by George Bishop, the Information Centre Manager, entitled "A Ripple Effect" I copied this passage:

• "In 1995 we passed a local bond proposal to build a new middle school and a new “information center.” Our service-oriented reputation [involving InterLibraryLoans (ILL)] allowed us to make significant gains in both the budget process and have a voice in the“infrastructure” of the new facility. We used some of our bond money to acquire a new library automation system (Innovative Interfaces) with greatly expanded capabilities, a security system and a self-checkout system. Today, over 90 percent of all library checkouts are done through selfcheckout, and our students love it.
  
• Quality customer service is another key to success for our library. Our goal is to make the total customer experience satisfying, pleasurable and resulting in an end-product that meets or exceeds their expectations. Students should always feel welcome.
  More..

Most notable services were:

• MP3 players available for patron checkout with a new downloadable audiobook program in place
• 52 computers on the technology island
• 30 wireless laptop computers
• Digital motion and still cameras for student checkout
• Laptops for student checkout

In order for small libraries to succeed, they need to think big. Here are some suggestions:

• Develop an innovative strategic and tactical plan. Work on one tactic at a time, and eventually, you will accomplish your goals.
  
• Network with other libraries, especially other library types (i.e., academic and public). School libraries can learn from other library successes.
  
• Make the most of your ILL capabilities.
  
• Purchase more electronic content and use local and state consortia, including your OCLC network.
  
• Consider adopting the customer service motto, “we want to serve you,” and mean it.
  
• Be more visible to your patrons by applying for library awards and grants.
  
• Ingrain your services into your patrons’ world so that they cannot live without you.
  
• Finally, promote your services. This seems simple, but otherwise students and faculty will not be aware of your expanded services."

These are really good ideas.